Frequently Asked Questions

If you don't find any question of your interest, please you are always welcome to contact support.

What is the difference between Brands and Generics? Why do people prefer Generics?
Generics are usually priced up to 80 percent less than equivalent brand-name versions. Why? Because brand-name drugs invest large amounts of money to advertise and persuade you to buy their product, Because generic manufacturers spend less on advertising and product development and because generic versions of the same medication create competition and competition can drive prices down (Source: US Food and Drug Administration).

Do your generics look exactly the same as brands?
Since there is no single standard on how generics should look like, every manufacturer can have different appearance of the same pills. Our generics are manufactured abroad, so they might look different than the ones manufactured in the US. However appearance is not important. What really matters is that our generics have exactly the same chemical composition and ingredients as the brands and as US generics.
We only cooperate with big reputable manufacturers, who are approved and licensed by their national FDA. So we do guarantee that what you receive is the correct product, and it will work the same as the brand.

How can I make an order? Can I do it by phone?
We don’t take orders by phone. According to our security privacy all the credit cards information must be typed by a customer only. That is why all the orders must be made directly via official website.

What forms of payment do you accept?
At this moment we accept Visa, American Express credit cards and payments via bank account. We don't accept other forms of payments, such as Paypal or Western Union.

How do I make a payment via bank transfer?
Bank payment is done through a bank/wire transfer. If you choose “Payment via bank transfer”, the system will give you the details of our bank account on the last page of the order form. You need to write down those details. Afterwards, you need to send the payment for the order to our account. You can do this through your online banking system, or with the help of an operator of your bank. So the bank payment is not done on our website.

How much do you charge for a doctor's consultation to write a prescription?
There is no doctor’s consultation charge! Our doctor reviews your orders for free.

Why can't I order more than 1 medication at once?
To minimize out customer’s costs, we do cooperate with different suppliers, who have different sending options. That is why we may ship orders separate. Important is that if you make several orders within 24 hours, you pay for one delivery only, but in such cases we do not sum up medications costs for your next free delivery.

When do I get my order?
When the payment is confirmed by the bank, your order status transforms to “Pending”. Once the doctor approves your prescription, your order becomes “Approved”. All the orders are shipped within 1–2 business days. You should allow 5 – 9 days excl. weekends for a Fast shipping (express mail) and 12 – 16 days excl. weekends for a Standard shipping (regular mail). We do not have next day delivery.

How can I track the number of my order?
The orders sent via Regular Air Mail are not tracked, they have only the reference number, which doesn’t allow to trace the package. The orders sent via Fast Mail Service have tracking numbers and you may trace your shipment steps online from your personal space (you must be logged in).

How will the package arrive? Will people be able to tell its contents?
All packages are shipped in plain packaging to protect your privacy. And we do not mention any costs on the package as well.

How do I get a discount?
Once you have ordered with our website and the order status transformed to “Shipped”, you get 20% free bonus pills for all your next orders.

What should I do if I don't receive my order on time?
This kind of problem is relevant only if the package stocks at the custom house of your country. In this extra situation it is advised to contact support without delay by our free hot-line 1-888-246-2258 (9 am – 5 pm ET) or via message to  support service. We always care about our consumer’s privacy and would reship the order immediately within 2 business days with no additional payment.

I've made an order, but didn't get any confirmation, why is that?
We always confirm our customers about their order status changes via email, but some emails could be failed because of the customer’s anti-spam security. In such cases, you need to pass the authorization process via our website and see the status of your order in your private zone. If there is still a problem with confirmation, support is open for any of your questions.

I have placed the order but the processor declined my payment, my credit card works perfect, what is the matter?
All the money transactions are made directly through your bank system. If your credit card is not accepted you have to call your bank and ask the reason for this decline.

I have made an order but changed my mind; can I get my money back?
Yes. You have to contact support to refund your payment.

Can you ship to my country?
We ship almost to all over the world, where aviation mail can be delivered.

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